indopools Privacy Policy
This page describes what we collect when you use indopools and how we keep that data protected. We at indopools take your privacy seriously. We collect personal information only to verify your identity, process your deposits and withdrawals, and comply with local regulations. We never sell your data to third parties, and we encrypt all sensitive information stored on our servers.
When you open an account on indopools, we ask for your email, phone number, name, date of birth, and address. We use this information to verify your identity through our Know Your Customer (KYC) process, to process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and to communicate with you about your account. We also collect information about your activity on our platform—which games you play, your transaction history, and your account balance.
This policy explains how we collect, use, store, and protect your data. It also describes your rights regarding your personal information and how to contact us if you have privacy concerns. We update this policy periodically to reflect changes in our practices or applicable law. Your continued use of indopools after any update constitutes acceptance of the updated policy.
What Data We Collect on indopools
We collect several types of information when you use indopools. First, we collect account information: your email address, phone number, full name, date of birth, and residential address. We require this information to verify your identity and comply with local regulations in regions like Jakarta, Surabaya, Bandung, Medan, and Semarang.
Second, we collect payment information. When you deposit or withdraw funds, we record the payment method you used, the amount, the date, and the transaction status. We do not store your full payment credentials—for example, we do not store your complete bank account number or full credit card details. Payment processing is handled by secure third-party gateways.
Third, we collect activity information. We track which games you play, how much you wager, your winnings and losses, and your account balance. We also log your login times, IP addresses, and device information. This information helps us detect fraud, prevent unauthorized access, and improve our platform.
Fourth, we may collect identity documents. During KYC verification, we ask you to upload a photo ID such as a national ID card, passport, or driver's license. We store these documents securely and use them only to verify your identity. We do not share these documents with third parties except where required by law.
How We Use Your Data
We use your personal data for several purposes. First, we use it to verify your identity and prevent fraud. Our KYC process confirms that you are who you claim to be and that you are not on any sanctions list. This protects both your account and our community.
Second, we use your data to process your deposits and withdrawals. When you fund your account via GoPay or another payment method, we share your payment information with the payment processor to complete the transaction. We also use your data to verify your withdrawal requests and ensure funds are sent to the correct account.
Third, we use your data to communicate with you. We send account notifications, promotion updates, and support responses to your registered email and phone number. You can manage your communication preferences in your account settings.
Fourth, we use your data to comply with legal obligations. We may be required to share information with regulators, law enforcement, or tax authorities in your jurisdiction. We comply with such requests only when legally required and only to the extent required.
Where We Store Your Data
We at indopools store your personal data on secure servers. Our servers may be located outside your jurisdiction, including in regions outside Indonesia. By using indopools, you consent to your data being transferred to and stored in these locations. We apply the same security standards to all our servers regardless of location.
We encrypt all sensitive data in transit and at rest. This means your information is protected both when it travels between your device and our servers, and when it sits on our servers. We use industry-standard encryption protocols and regularly update our security practices.
We retain your data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. If you close your account, we retain your data for the minimum period required by law, then securely delete it. You can request deletion of your data at any time by contacting our support team.
Third-Party Processors and Sharing
We share your data with third-party service providers only when necessary to operate indopools. These processors include payment gateways, identity verification services, and customer support platforms. We require all third parties to maintain strict confidentiality and use your data only for the purposes we specify.
We do not sell your personal data to advertisers, data brokers, or other commercial entities. We may share aggregated, anonymized data (such as "many active users in Jakarta") for analytics or research purposes, but this data cannot identify you individually.
We may disclose your data if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so. We comply with such requests only to the extent required by law.
Your Rights Regarding Your Data on indopools
You have several rights regarding your personal data on indopools. You have the right to access your data—you can request a copy of all information we hold about you. You have the right to correct inaccurate data—if your address or phone number is wrong, you can update it in your account settings or contact our support team.
You have the right to delete your data. You can request deletion of your account and associated data at any time. We will delete your data within a reasonable timeframe, subject to legal retention requirements. You also have the right to data portability—you can request that we provide your data in a portable format.
You have the right to object to certain uses of your data. For example, you can opt out of promotional emails by adjusting your communication preferences. You can also request that we limit how we use your data for certain purposes.
To exercise any of these rights, contact our support team with your request. We will respond within a standard timeframe and provide you with the information or assistance you need.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on indopools to enhance your experience. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track your activity on our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).
We use cookies for several purposes: to authenticate your login, to remember your preferences, to analyze how you use indopools, and to prevent fraud. We also use cookies to deliver targeted promotions based on your activity. You can control cookies through your browser settings—most browsers allow you to block or delete cookies, though this may affect your experience on indopools.
We also use analytics tools to track how users interact with indopools. These tools collect information about which pages you visit, how long you stay, and which games you play. This information helps us improve our platform and understand user behavior. Analytics data is typically anonymized and cannot identify you individually.
How We Protect Your Data
We at indopools employ multiple security measures to protect your personal data. We use encryption to protect data in transit and at rest. We implement access controls so only authorized employees can access your data. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
We also require strong passwords and recommend enabling two-factor authentication (2FA) on your account. 2FA adds an extra layer of security by requiring a code from your phone each time you log in. If you suspect unauthorized access to your account, contact our support team immediately.
While we take security seriously, no system is completely secure. We cannot guarantee absolute protection against all threats. However, we commit to maintaining industry-standard security practices and responding promptly to any security incidents.
Contacting Us About Privacy
If you have questions about this privacy policy or concerns about how we handle your data, contact our support team. We offer support in English through in-app chat, email, or phone. Our team can answer questions about data collection, explain how we use your information, or help you exercise your privacy rights.
You can also contact us to request access to your data, correct inaccurate information, or request deletion of your account. We will respond to your request within a standard timeframe and provide you with the assistance you need.
We at indopools are committed to protecting your privacy and maintaining transparency about how we use your data. This policy reflects our current practices and is updated periodically to reflect changes in our services or applicable law.
Policy Updates and Effective Date
We may update this privacy policy periodically to reflect changes in our practices, new technologies, or changes in applicable law. We will notify you of material changes through your account email. Your continued use of indopools after any update constitutes acceptance of the updated policy.
This policy is current as of the date shown in your account. If you have questions about when this policy was last updated or what changes have been made, contact our support team. We are committed to operating transparently and maintaining your trust through clear communication about how we handle your data.